Privacy policy

Effective Date: 04/08/2025

At Supernova Dog Training LLC (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [www.supernovadogtraining.com] (the “Site”) or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Fill out a contact form

  • Book a service or consultation

  • Subscribe to our newsletter

  • Download a free resource

  • Interact with us via email or social media

This may include:

  • Name

  • Email address

  • Phone number

  • Dog’s name and training details

  • Payment information (processed securely through third-party services like Stripe or PayPal)

We also collect non-personal information (e.g., browser type, referring site, device information) via cookies or analytics tools like Google Analytics.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries

  • Provide and manage training services

  • Send service updates, appointment reminders, or newsletters

  • Improve our website and user experience

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking

We use cookies to enhance your browsing experience and collect data on website traffic and engagement. You can disable cookies through your browser settings, though this may affect site functionality.

4. Third-Party Services

We may use trusted third-party tools to process data, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking systems (e.g., Calendly, Acuity)

  • Email marketing platforms (e.g., Mailchimp, ConvertKit)

  • Website analytics tools (e.g., Google Analytics)

These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.

5. Data Security

We implement reasonable safeguards to protect your information from unauthorized access, disclosure, or loss. However, no system can be guaranteed 100% secure.

6. Your Rights

You may:

  • Request access to or correction of your personal data

  • Unsubscribe from marketing emails at any time

  • Request that we delete your information (unless required to retain it by law)

To do so, contact us at: contact@supernovadogtraining.com

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.

9. Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

Supernova Dog Training LLC

contact@supernovadogtraining.com

San Jose, CA

Terms & Conditions for Supernova Dog Training LLC

Effective Date: 04/08/2025

Welcome to Supernova Dog Training LLC (“Company,” “we,” “us,” or “our”). By using our website [www.supernovadogtraining.com] (the “Site”) or booking services through us, you agree to the following Terms & Conditions. Please read them carefully.

1. Use of Website

By accessing this Site, you agree to use it for lawful purposes only. You must not:

  • Copy, distribute, or modify any part of the Site without permission

  • Attempt to disrupt the Site’s functionality

  • Use the Site to send spam or unlawful material

2. Dog Training Services

Our training services are designed to improve communication and behavior, but every dog is unique and results may vary. By enrolling in our training services, you acknowledge:

  • Training success requires consistency and follow-through from the owner

  • We do not guarantee specific results

  • You are responsible for your dog’s behavior before, during, and after training

We reserve the right to refuse service to any client or dog for reasons including but not limited to: aggression, health concerns, or disruptive behavior.

3. Payment & Booking

  • Full or partial payment may be required to secure your appointment or program

  • Accepted payment methods include credit card, debit card, and digital payment platforms

  • All prices are listed in USD and are subject to change

4. Cancellations & Refunds

  • Private sessions: Require 24 hours’ notice to reschedule or cancel without penalty

  • In-home programs: Require 3+ days’ notice for cancellation or partial refund eligibility

  • No-shows or last-minute cancellations may result in a forfeited session or fee

Refunds are handled on a case-by-case basis. Digital products and downloads are non-refundable.

5. Client Responsibilities

By participating in training, you agree to:

  • Disclose behavioral issues, injuries, or health concerns that may impact your dog’s well-being

  • Follow the recommended training plan

  • Treat our staff and other clients respectfully

Failure to comply may result in termination of services without a refund.

6. Limitation of Liability

We are not liable for any damages, injuries, or losses resulting from:

  • The behavior of your dog during or after training

  • Failure to follow training advice or safety precautions

  • Misuse of products or techniques discussed in training

Training is undertaken at your own risk.

7. Intellectual Property

All content on the Site, including logos, materials, videos, and blog posts, are the property of Supernova Dog Training LLC and may not be copied, republished, or distributed without written permission.

8. Third-Party Links

Our Site may include links to third-party sites or tools. We are not responsible for their content, terms, or privacy practices.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the Site or services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Supernova Dog Training LLC

contact@supernovadogtraining.com

San Jose, CA